Interactive chapter view
Choose a chapter to explore how we partner with your teams.
Browse or search chapters to find the right department, expert, and approved answer.
Elan Clients / RM
Mona Pederson · Your Elan relationship, strategy, and performance connection.
→
Underwriting / Payment Research
Jim Otis · Approval, credit policy, and portfolio performance.
→
Card Issuance
Corey Vetter · Card production, fulfillment, and activation.
→
Fraud
Corey Thompson · Fraud prevention, detection, and loss mitigation.
→
Case Processing – Disputes / Fraud
Jessica Johnson · Dispute handling, investigations, and resolutions.
→
Collections
Mike Dorgan · Account recovery, payment plans, and collections outcomes.
→
Cardmember Services
Jen Dietz · Member support, inquiries, and service excellence.
→