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Screen 05

Department journey map

Follow a guided path to build confidence and drive results in every function.

Choose a department, watch the SME clip, review approved Q&A, explore the related process graphic, and continue to the next function.

Choose a department to begin

MP Elan Clients / RM Mona Pederson JO Underwriting / Payment Research Jim Otis CV Card Issuance Corey Vetter CT Fraud Corey Thompson JJ Case Processing Jessica Johnson MD Collections Mike Dorgan JD Cardmember Services Jen Dietz
1 Choose a department

Select the function you want to explore.

2 Watch the SME clip

Hear from real experts on what matters most.

3 Review approved Q&A

Get answers to key questions for this department.

4 Explore the related process graphic

See the process in action with animation.

5 Continue to the next function

Move forward or jump to another department.